Monday through Friday: 7 AM - 6 PM
Office phone hours: Monday through Friday 7 AM - 5 PM
Lab Hours: Monday through Friday: 7 AM - 11:30 AM, 1 PM - 3:30 PM
We are closed for Major Holidays
To provide efficient health care, we see patients by appointment only.
You may schedule an appointment via your patient portal or by calling during regular office hours (512-459-9889 option 3). New Patients need to arrive 15 minutes early.
If you do not provide a 24-hour notice regarding the cancellation of physical or procedural appointments, you may be charged. Make every attempt to contact us at least 24 hours prior to your appointment if you need to cancel or reschedule your appointment.
It is a good idea to drink plenty of water before coming in to get your lab drawn. Some tests and screenings require that you fast before your blood is drawn. The laboratory defines fasting as “no food (food includes candy, mints and gum) and no smoking for 12 hours” prior to having your blood draw. Patients may still take their medications and drink plain water, unless your physician has instructed otherwise.
Common Tests/Screenings That Require Fasting:
- Lipid Panel (Cholesterol/Triglyceride Test)
- Basic Metabolic Panel (Glucose, Electrolytes, BUN and Creatinine Screenings)
- Comprehensive Metabolic Panel (Basic Metabolic Panel + Additional screenings)
During your visit to the lab, you may be asked to sign an Advanced Beneficiary Notice (ABN). Medicare and many other insurance companies will not pay for certain tests that they consider experimental, a screening or not medically necessary. By signing an ABN, you are agreeing to all responsibilities related to payment for testing your insurance company does not cover. Please note that it is your right to refuse treatment if you choose to do so.
Most referral requests require an appointment with a provider. If you have questions, you may send us a message from your secure patient portal account. If you need assistance with the portal see the patient portal guide. We will have a tutorial patient portal video coming soon. You may also call and speak to a nurse by pressing option 5 on our phone menu. Please allow 3 to 5 business days to process your referral.
In Texas, a minor is a child who:
- Has not reached the age of 18
- Is not and never has been married
- Has not been deemed emancipated by a Texas court. (See: Texas Family Code, Section 101.003)
A nonparent may accompany a minor to the practice, but one parent must furnish a letter noting:
- He or she is the child’s parent
- The child is arriving at the practice for an appointment accompanied by an identified nonparent
- He or she gives the nonparent authority to consent to routine care
Minors who arrive at the practice independently(teenagers who have their own transportation) should bring in a letter noting the above listed criteria. (Click HERE for Minor Consent Letter under our Form Page). If the minor appears without a letter, staff will attempt to contact a parent to verify that the minor is in the office for an appointment. Staff is to document the parents’ consent for the minor to be seen by a provider in the minor’s medical record for routine care with date of service.
For test results, please allow 7 to 10 business days before retrieving your results from your assigned patient portal. If you do not have an assigned portal account, please call our office and we will gladly set from our office. The patient portal is a confidential, secure portal that you can send and receive messages and documents from our office. A nurse will call any abnormal test results to you directly.
If you do not provide a 24-hour notice regarding the cancellation of physical or procedural appointments, you may be charged. Make every attempt to contact us at least 24 hours prior to your appointment if you need to cancel or reschedule your appointment.
Our providers make an effort to provide you with refills until your next recommended appointment. First, consider whether you need a follow-up appointment or not. All patients taking daily medication are required to be seen in the office every 6 months. If you are overdue for an appointment, please make one (Click Here). If you are overdue for your follow-up appointment and are out of medication ask to speak to a nurse after you book your appointment and the nurse will issue 1 month of your medicine in order to allow you time to be seen.
If you are on time with your follow-up appointment, we will send more refills directly to your pharmacy. Place your request through the pharmacy first. When we receive the request, we will review your chart before sending the refill. Your pharmacy will inform you when your prescription is ready for pick-up. Prescriptions will only be filled during business hours.
Again, if you are due for a followup appointment, blood pressure check or lab work we will deny the medication refill and send a note through the pharmacy that you are due to make an appointment.
Please allow us 3 business days to get your medication refill sent to your pharmacy as we have a large volume of refills requesting every day. Please follow-up regularly in our office. All patients on daily medications need to be seen every 6 months. Being seen for a sick visit is not the same as being seen for a follow-up of your chronic condition.
For example, a patient with High Blood Pressure (Hypertension) was seen last week for an ear infection and is now requesting a refill. The last time the patient had their High Blood Pressure evaluated was 7 months ago. Since this patient is overdue for their 6 month follow-up visit, we would ask that the patient make an appointment to be seen.
Controlled substance refills for ADD, Anxiety and Depression are handled differently. Call a triage nurse to discuss your refill request if you do not know your followup appointment schedule assigned by your physician. If you are out you will need to make an appointment to receive a refill.
Refills on chronic pain medication also require an office visit.
A medical record is considered to be "Active" when the patient of record has been seen by any provider at the practice within three years. An inactive medical record involves a patient who has not been seen by any provider at the practice within the last three years.
How long is my record retained once my record becomes inactive? The practice complies with federal, state, and local regulations regarding the request and retention of your paper or electronic records. The practice retains and destroys all records in a way that protects patient confidentiality. Patients' medical records are never destroyed sooner than the law requires. All adult patients' medical records are retained for seven years after either the last date of treatment or the death of the patient.
The practice complies with federal, state, and local regulations regarding the request and retention of your paper or electronic records. You may request your medical record by filling out the Authorization For Release of Medical Records on our Form page of this website.
Texas Medical Board rules regarding the fess for copying medical records are as follows: Providers may charge no more than $25.00 for the first 20 (twenty) pages and $0.50 for each additional page of any medical record along with a reasonable fee for the actual costs of mailing, shipping or delivery.
Insurance companies and Medicare have defined an annual well-care visit as a visit for preventive care. These recommendations apply to healthy people without disease or physical symptoms. Wellness exams are often covered 100% by your insurance company. These annual visits are not normally for treating conditions or disease. When diseases or conditions are treated, additional charges are appropriately submitted to your insurance company. The choice to address both well-care and medical issues is offered at Margolin & Keinarth, MD PA for the convenience of avoiding two visits. You may prefer to address your medical conditions at a separate visit. If so, please advise the medical assistant when you are brought to a room.